Terms & Conditions – Ecclesall Dental Care

Welcome to Ecclesall Dental Care. By accessing and using this website, booking appointments, or receiving treatment at our practice, you agree to the following Terms & Conditions. Please read them carefully before using our services. 

Practice Information

Ecclesall Dental Care
60 Ecclesall Road South
Sheffield, S11 9PF

Telephone: 0114 266 2212
Email: info@ecclesalldentalcare.co.uk 

Appointments

Appointments can be booked by telephone, online, email, or in person. We kindly request that patients arrive on time for all appointments. Late arrival may result in shortened treatment time or rescheduling of the appointment.

We reserve the right to refuse or cancel appointments where necessary, including repeated missed appointments or inappropriate behaviour towards staff or other patients.

Deposits & Payments

Certain treatments, consultations, and promotional offers may require a deposit to secure your appointment. Deposits are non-transferable and may be non-refundable in cases of late cancellation or non-attendance.

Full payment for treatment is due on the day of the appointment unless otherwise agreed in writing. Finance options are subject to eligibility and approval by the finance provider.

Cancellation Policy

We kindly request a minimum of 24 working hours’ notice for cancellation or rearrangement of appointments. Failure to provide sufficient notice may result in a cancellation fee or loss of deposit.

Repeated missed appointments may result in removal from our patient list or refusal of future bookings.

Treatment & Consent

All treatment plans, prices, and estimated treatment times are provided based on the clinical information available at the time of examination. Additional treatment may become necessary following further assessment or during treatment.

Patients are responsible for providing accurate medical and dental history information. Failure to disclose relevant information may affect treatment outcomes and safety.

Treatment will only proceed once informed consent has been obtained.

Promotional Offers & Open Day Offers

Any promotional offers, discounts, complimentary products, or free services are subject to availability and may be withdrawn or amended without prior notice.

Open day offers, including complimentary whitening, discounted treatments, or finance promotions, are available only to eligible patients who attend the event and meet clinical suitability requirements following assessment by a dentist.

Offers cannot be exchanged for cash or used in conjunction with other promotions unless stated otherwise.

Finance

Finance options are offered through third-party providers and are subject to status and approval. Ecclesall Dental Care is not responsible for finance decisions made by external providers.

Patients remain responsible for payment of treatment fees if finance applications are declined.

Website Use

The content on this website is provided for general information purposes only and should not be considered dental or medical advice. Information may be updated or changed without notice.

You may not copy, reproduce, distribute, or use any website content, images, branding, or materials without written permission from Ecclesall Dental Care.

Privacy & Data Protection

We are committed to protecting your personal information in accordance with UK GDPR and data protection legislation. Information submitted through this website or provided during treatment will be handled securely and confidentially. Please refer to our Privacy Policy for full details. 

Complaints

We strive to provide the highest standard of care. If you are dissatisfied with any aspect of our service, please contact the practice directly and we will aim to resolve your concerns promptly and professionally. 

For private dental treatment complaints, patients may also contact the Dental Complaints Service after attempting to resolve the matter directly with the practice. 

Limitation of Liability

Whilst we take reasonable care to ensure the accuracy of information on this website and within our services, Ecclesall Dental Care shall not be held liable for any indirect, incidental, or consequential loss arising from use of the website or treatment delays outside of our control.

Changes to Terms

Ecclesall Dental Care reserves the right to amend these Terms & Conditions at any time without prior notice. Updated versions will be published on our website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Ecclesall Dental Care

Telephone: 0114 266 2212
Email: info@ecclesalldentalcare.co.u